![]() ![]() The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". ![]() ![]() This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. Simon Kerry, Chief Information Officer, Charles Tyrwhitt We wanted to further enhance data security in our call center and decided to use Syntec’s secure phone keypad payment (DTMF), as it’s important to our customers that our payment solution is safe and easy to use.ĬardEasy works just as effectively for callers in the USA, Germany and Australia as in the UK. In 2015, Charles Tyrwhitt was being pressured by its merchant acquirer to become PCI DSS compliant for card payments by phone in its call centers. Based on its experience with Syntec’s services, Charles Tyrwhitt also decided to deploy the CardEasy ‘keypad payment by phone’ DTMF system, which keeps the sensitive card information (PAN and CV2) out of the contact center entirely and thus de-scopes the contact center operation from PCI DSS regulations and audits. CT Shirts’ costs have reduced substantially due to much more efficient use of its existing resources. Manageability of the contact center has improved dramatically as managers now have a real-time view of agent performance as well as accurate 3rd party stats on outsourcer performance. Incoming calls are now placed on hold at the network level and callers now get the messages in their native language. The resultĪs AgentCall is network-based, CT Shirts no longer needs lots of ISDN lines. As AgentCall works with legacy PBX systems the solution could be implemented immediately, tested side-by-side with the existing system and then migrated at CT Shirts’ convenience. The company was able to tailor reports to its specific needs. The system offered central visibility and flexible call control, all via a simple web-based interface. Syntec’s AgentCall platform and state-of-the-art reporting suite addressed the company’s contact center needs, providing cloud-based agent reporting, queue management and IVR at the network level. ![]() Shop at Charles Tyrwhitt The best tie for spring and summer. The company also wanted to reduce the number of ISDN lines needed and move to SIP. Charles Tyrwhitt Vs BonobosCharles Tyrwhitt has 74 reviews with an overall consumer score of 4. The new system would need to provide real time agent status across multiple sites in order to make better use of agents’ time. The company wanted to replace its existing on-site call center solution with a distributed contact center solution, but with no disruption to its business during the changeover. Syntec has been a supplier of telecommunications services to Charles Tyrwhitt for many years, providing its numbering and carrying its calls, including internationally. In addition to management of its call traffic, Syntec was asked by Charles Tyrwhitt asked to help with its call center management using Syntec’s AgentCall and SIP-hosted contact center solutions. It runs dedicated websites in seven markets and has stores across four countries.How Charles Tyrwhitt shirts is using CardEasy The remaining 30% is generated from stores – its 26-strong UK standalone network plus a smattering of international units and its global wholesale operation. Around 70% of its sales come through ecommerce, catalogues and its call centre. The retailer prides itself on offering high-quality, timeless products, supported by exemplary customer service. Charles Tyrwhitt traditionally focused on tailored shirts, however, it also sells a full range of business and casual clothing for men as well as a limited range for women. Wheeler's wife, Chrissie Rucker, is the founder and owner of The White Company. Wheeler has said he started the business because he thought he "could make a shirt better than anybody else". It was founded as a mail-order company in 1986 by Nicholas Charles Tyrwhitt Wheeler. I have regularly turned to Charles Tyrwhitt for off-the-rack shirts. Charles Tyrwhitt is a British multichannel men's clothing retailer specialising in dress shirts, as well as ties, suits, casualwear, shoes and accessories. Charles Tyrwhitt Slim Fit Egyptian Cotton White Shirt 79 (wait for sales). ![]()
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